# Privacy Policy - Vindula | LGPD Compliant

> Vindula's full privacy policy in compliance with Brazil's General Data Protection Law (LGPD - Law 13,709/2018).

Source: https://vindula.ai/privacidade

LGPD Compliant - Law 13,709/2018

# Privacy Policy

Our commitment to protecting your personal data and transparency in all our operations

 Updated on June 02, 2026

dpo@vindula.com.br

### Risk-based protection

Technical and administrative measures aligned with security best practices.

### Guaranteed Rights

Access, correction, and portability guaranteed

### Transparency

You always know how we use your data

### LGPD Compliant

Compliance with Law 13,709/2018

## 1. Controller Identification

### Vindula Internet Ltda.

**CNPJ:**
20.486.227/0001-04

**Address:** Avenida Paulista, 491

Bela Vista - São Paulo/SP

CEP: 01.311-909

**Email:** privacy@vindula.com.br

**Phone:** (11) 2626-8537

**DPO:** dpo@vindula.com.br

**WhatsApp:** (11) 94785-4875

## 2. Data Collected and Purposes

### Registration Data

Full name, business email, CPF, phone, job title, and company

**Purpose:** Account creation and management

**Legal basis:** Contract performance (Art. 7, V, LGPD)

### Browsing Data

IP address, access logs, cookies, and session data

**Purpose:** Security and experience improvement

**Legal basis:** Legitimate interest (Art. 7, IX, LGPD)

### Communication Data

Messages, support tickets, and service history

**Purpose:** Support and service delivery

**Legal basis:** Contract performance (Art. 7, V, LGPD)

### System Usage Data

Usage metrics, preferences, and personalized settings

**Purpose:** Personalization and continuous improvement

**Legal basis:** Contract performance (Art. 7, V) and/or legitimate interest (Art. 7, IX), depending on the platform usage context.

## 3. Your Rights (Art. 18 LGPD)

LGPD grants you several rights regarding your personal data. You may exercise any of them by contacting our DPO.

#### Confirmation

Know whether we process your data

#### Access

Obtain a copy of your data

#### Correction

Correct inaccurate data

#### Deletion

Delete unnecessary data

#### Portability

Transfer data to another service

#### Revocation

Withdraw consent given

## 4. Data Sharing

### When we share your data:

- • With infrastructure partners: AWS, Google Cloud, Cloudflare (hosting and security)
- • By legal obligation: When required by law or court order
- • With your consent: For specific integrations you authorize

**Important:** We never sell your data to third parties.

## 5. Security and Protection

### Technical Measures

- ✓ Encryption and access controls appropriate to risk
- ✓ Authentication and credential management per internal policies
- ✓ Logical segregation of environments and data
- ✓ Monitoring and incident detection
- ✓ Backup and recovery based on criticality

### Organizational Measures

- ✓ Training and awareness on privacy and security
- ✓ Information security and data governance policies
- ✓ Incident management and continuity processes
- ✓ Contracts with data protection clauses
- ✓ Impact assessments when applicable

## 6. Data Retention and Deletion

### Retention Period

We keep your data for the period necessary to fulfill processing purposes and legal, contractual, and regulatory obligations, and we delete or anonymize it when no longer needed.

### Data Deletion

You can request deletion of your data at any time via dpo@vindula.com.br. We will delete your data except when there is a legal obligation to keep it.

**Note:** Financial and tax data are kept for 5 years under tax law.

## 7. Cookie Policy

We use cookies to improve your experience, analyze traffic, and personalize content.

 •

 Essential Cookies: Necessary for the website to function

 •

 Analytics Cookies: Help us understand how visitors use the site

 •

 Marketing Cookies: We currently do not use marketing cookies. If we do, consent will be requested beforehand.

## 8. Contact and Rights Requests

### Data Protection Officer (DPO)

**E-mail:** [dpo@vindula.com.br](mailto:dpo@vindula.com.br)

**LGPD Portal:** [vindula.ai/lgpd](/en/lgpd)

**Address:** Avenida Paulista, 491 - Bela Vista, São Paulo/SP

### National Data Protection Authority

If you have questions or complaints, you can also contact ANPD:

www.gov.br/anpd

Vindula Internet Ltda.

Last updated: June 02, 2026

Version: 2.0

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