# Intranet indicator matrix for HR, Communication, IT, and Operations | Vindula > See which KPIs to track on the intranet by responsible area to measure adoption, governance, search, communication, and operational impact. Source: https://vindula.ai/blog/matriz-indicadores-intranet-rh-comunicacao-ti-operacoes Intranet # Intranet indicator matrix for HR, Communication, IT, and Operations See which KPIs to track on the intranet by responsible area to measure adoption, governance, search, communication, and operational impact. Fabio Rizzo Specialist in employee experience, intranet, and artificial intelligence @fabiorizzomatos May 1, 2026 2 min read Measuring **intranet indicators** by responsible area helps move beyond generic metrics like "visits" and understand whether the platform is solving real problems. A corporate intranet involves HR, Communication, IT, Operations, Legal, Quality, and leadership. Each area needs indicators aligned with its responsibility. ## Initial KPI matrix Area Recommended indicators Communication reach, reading by audience, campaign engagement, pending critical announcements HR service access, onboarding completion, frequent questions, employee portal usage IT availability, device access, related tickets, integrations working Operations reading by unit, access to procedures, training completed, questions reduced Quality reviewed documents, current versions, read confirmation for rules Legal/Compliance policy acknowledgment, audit trails, permissions reviewed This matrix avoids charging every area for the same number. ## Adoption indicators Adoption shows whether people use the intranet: - active users; - return access; - access by unit; - mobile usage; - access by profile; - time to find content. But adoption alone does not prove value. A platform can have high access because people cannot find what they need. ## Content quality indicators Monitor searches with no result, expired documents, pages with no owner, content with no access, negative feedback, and duplicate documents. These indicators reveal the health of governance. ## Critical communication indicators For mandatory content, track reading rate, acknowledgment rate, pending items by audience, time to completion, accepted version, and repeated delays by unit. This group is essential for safety, compliance, quality, and internal policy topics. ## How to use the matrix - Choose a few indicators by area. - Define an owner for each metric. - Review monthly at the beginning. - Connect numbers to concrete actions. - Remove metrics that do not drive decisions. A good indicator is one that changes a decision. ## Where Vindula fits Vindula organizes [intranet platform](/plataforma/intranet), [internal communication](/plataforma/comunicacao), and [intranet software](/software-intranet) with focus on adoption, governance, and operational visibility. An intranet indicator matrix helps each area take responsibility. The platform stops being only a channel and becomes measurable management of the internal experience. ### Fabio Rizzo Specialist in employee experience, intranet, and artificial intelligence Professional passionate about digital transformation and employee experience, committed to creating more engaging and productive work environments. @fabiorizzomatos Explore the platform ### Want to see this in practice? Discover how Vindula applies these concepts in day-to-day operations. Learn about the Intranet module ## Related Articles Intranet ### Employee portal: what it is and why your company needs one Learn how to structure an employee portal with governance, internal services, and segmented communication to reduce operational noise and improve productivity. Fabio Rizzo January 19, 2026 • 2 min read Intranet ### Mandatory acknowledgment on the intranet: when to use read confirmation and how to avoid overuse Understand when mandatory acknowledgment on the intranet makes sense, which content needs evidence, and how to govern the process. Fabio Rizzo May 1, 2026 • 3 min read Intranet ### How to solve the problem of each unit communicating in its own way See how to standardize internal communication in companies with multiple units without losing local context. Fabio Rizzo May 1, 2026 • 3 min read View All Articles